Privacy & Cookie-Policy

HOW DO WE APPLY THIS POLICY TO OUR SERVICES?

‘Personal data’ refers to any information collected and recorded in a way that allows you to be personally identified as a natural person—either directly, for example, with your name, or indirectly via your phone number. Before providing us with this information, we advise you to read this policy. This privacy and security policy for customer data is part of the terms and conditions applicable to our services.

WHAT PERSONAL DATA DO WE PROCESS?

We may collect certain personal data from you, for example, when you request information or visit our websites. In some cases, we use third parties to process this data on our behalf, such as for sending confirmations, newsletters, or personalized offers.

The data we process includes:

a. Contact details (name, phone number, and email address):

We may need to contact you, answer questions, or send messages. You will also receive newsletters if you subscribe. You can unsubscribe at any time by, use the opt-out function in the footer of the newsletter, give a direct reply on the senders email address or reaching out via our contact form.

b. IP addresses:

We, or third parties on our behalf, may track your IP address to remember your preferences and provide relevant recommendations. This data is also used for fraud protection.

WHEN IS YOUR PERSONAL DATA COLLECTED?

We collect personal data during various activities, including:

• Online interactions with Nacra Sailing websites (IP address, cookies) or guest Wi-Fi networks
• Online forms (contact forms, surveys, social media pages, login via networks such as Facebook, etc.)

FOR WHAT PURPOSES DO WE COLLECT YOUR DATA?

We process your personal data for the following purposes:

a. To fulfil our obligations to our customers

b. To improve our services, including:

• Marketing activities to understand your needs and preferences better
• Customizing products and services to meet your expectations
• Analyzing interactions to improve customer support
• Personalizing commercial offers and advertisements
• Informing you about special offers and new services

c. To enhance Nacra Sailing services through surveys, feedback analysis, and complaint management

d. To secure and improve our websites, including:

• Enhancing website navigation
• Implementing security measures and fraud prevention

e. To comply with legal obligations (e.g., storing financial records)

WHO HAS ACCESS TO YOUR PERSONAL DATA?

a. Within Nacra Sailing: We may share your data with authorized personnel, including:

• IT departments
• Marketing agencies and business partners
• Legal services, if applicable

b. With service providers and partners: Your data may be shared with third-party service providers (e.g., IT subcontractors) for service delivery and improvement.

c. With local authorities: We may be required to share data with authorities if mandated by law.

HOW DO WE PROTECT YOUR DATA DURING INTERNATIONAL TRANSFERS?

If data is transferred to recipients in countries with different privacy regulations, we take appropriate security measures to ensure protection, both internally and externally.

HOW DO WE SECURE YOUR PERSONAL DATA?

Nacra Sailing takes appropriate technical and organizational measures to safeguard your data against misuse, loss, or unauthorized access. These measures include:

• Firewalls and file access monitoring
• Secure username/password systems
• Physical security measures

We also expect external parties who process personal data on our behalf to have taken the necessary contractual and organizational measures to do so in the safest possible way, and that they also guarantee to process your data solely for the purposes described here. 

WHAT ARE THE LEGAL BASES FOR PROCESSING YOUR DATA?

We process your data based on:

• A contract (e.g., responding to information requests)
• A legitimate interest (e.g., marketing and service improvement)
• Your consent (e.g., newsletter subscriptions)
• Legal obligations (e.g., financial record-keeping)

COOKIES

Why a cookie policy?

This policy informs you about:

• The origin and purpose of processed data when visiting our websites
• Your rights concerning cookies and other tracking technologies

What is a cookie?

A cookie is a small text file stored on your device when visiting a website. Cookies help us improve our services and personalize your experience.

There are different types of cookies:

• Session cookies: Deleted when you close your browser
• Persistent cookies: Stored until manually removed or expired

Why do we use cookies?

We use cookies and other trackers primarily for the following purposes:

Technical cookies are strictly necessary for browsing Nacra Sailing websites and using all the features of these websites, specifically for:

• Managing the authentication of website visitors and related security measures, and ensuring the proper functioning of the authentication module
• Optimizing the user experience and facilitating browsing on the websites, specifically for determining the 'technical routes' for browsing
• Storing data related to the 'cookie information banner' shown to website visitors, who proceed on the website after accepting cookies on their device
• Implementing security measures (for example, when you are asked to log in again after a certain period, enabling basic features of Nacra Sailing websites, and using important technical features of these sites, such as tracking website performance and errors, managing user sessions, etc.)

Functional cookies are used to enhance user convenience, such as:

• Customizing Nacra Sailing websites to the display settings of your device (language, currency, screen resolution, operating system, configuration, and display settings of web pages based on the device you are using and the device’s location, etc.)
• Storing specific data you enter on Nacra Sailing websites to facilitate and personalize your next visits
• Enabling faster access to your personal pages by saving login information or previously entered data

Cookies for tracking visitors are aimed at enhancing user convenience by helping us better understand your interactions with Nacra Sailing websites (most visited pages, used applications, etc.); these cookies may collect statistical data or test various methods of presenting information to improve the relevance and usability of our services.

Advertising cookies are intended to (i) offer you relevant, targeted content in advertising spaces that may be of interest to you (best offers, other destinations, etc.), based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the frequency with which ads are shown. Please note that you may also encounter advertisements from Nacra Sailing even without cookies.

Social network cookies, set by third parties, allow you to share your opinion about Nacra Sailing and the content on them on social networks (for example, 'Share' and 'Like' buttons for social networks). The (future) social network applications on Nacra Sailing websites may, in some cases, identify you even if you haven't clicked the application button. This type of button may allow a social network to track your browsing behavior on Nacra Sailing websites, simply because your social network account is enabled on your device (open session) while you are browsing.

We recommend reading the policies of these social networks to familiarize yourself with how they use browsing data they may collect, especially regarding advertising. These policies should specifically allow you to make choices regarding these social networks, particularly by configuring your user account on these networks.

Consent

The installation of certain cookies is subject to your consent. When you first visit the Nacra Sailing websites, you will be asked if you agree to the installation of this type of cookie. This type of cookie is only activated after you have given your consent.

This process is supported by an information banner on the homepage of the Nacra Sailing websites, which informs you that you consent to the installation of cookies that require your permission on your device if you continue browsing the website.

You can adjust your settings at any time using the various methods explained below.

Managing cookies

Removing and/or Blocking Cookies

You can remove cookies and other trackers in several ways.

Browser Settings

Although most browsers are set to accept cookies by default, you can choose to accept all cookies, block cookies always, or decide which cookies to accept based on their senders.

You can also set your browser to accept or block cookies on a case-by-case basis. Additionally, your browser may regularly remove cookies from your device. Don't forget to configure the browsers on all your devices (tablets, smartphones, computers, etc.).

Managing cookies and your preferences varies by browser. This is described in your browser's help menu. Here, you can also learn how to adjust your preferences regarding cookies. For example:

• For Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
• For Safari™: http://www.apple.com/legal/privacy/en-ww/cookies
• For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
• For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
• For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

The storage of a cookie on your device depends on your preferences, which you can freely determine and change at any time using your browser software settings.

If your browser is set to accept cookies on your device, the cookies embedded in the pages and content you view are temporarily stored in a designated location on your device. They can only be read by their publisher.

However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features and pages on Nacra Sailing websites may not be accessible, and we cannot be held responsible for this.

HOW LONG DO WE RETAIN YOUR DATA?

We store your data only as long as necessary for the purposes outlined in this policy or as required by law.

HOW CAN YOU ACCESS OR MODIFY YOUR DATA?

You have the right to access your personal data as collected by Nacra Sailing. Upon request, we will inform you whether and which personal data we process about you. Furthermore, you can request these data and, under certain circumstances, correct, supplement, delete, or block them, for example, if they are incorrect. This may result in you being unable to use (part of) our services or us being less able to assist you. 

To make a request, contact:

Nacra Sailing B.V.

Hellingweg 108-116, 2583 DX, The Hague, Netherlands

Email: Contact form.

All requests will be answered as soon as possible and in accordance with applicable laws. If you have a complaint regarding the processing of your personal data, you can also contact the relevant government authority, like the European Data Protection Board (EDPB) or the relevant data protection authority in your country, such as the Federal Trade Commission (FTC) in the United States, the Office of the Privacy Commissioner in Canada, or the Office of the Australian Information Commissioner (OAIC). 

HOW DO WE INFORM YOU ABOUT POLICY UPDATES?

From time to time, we may update this policy. This means we advise you to review the policy regularly. You can always access it at this current page.

DO YOU HAVE ANY OTHER QUESTIONS?

For any questions regarding Nacra Sailing privacy and security policy for customer data, please feel free to contact us.

Version

This privacy statement was updated on January 30, 2025.

QUESTIONS OR CONTACT

Nacra Sailing b.v.

Hellingweg 108-116, 2583 DX, The Hague, Netherlands 

Telephone: +31 (0)70 - 338 2900           

Email: Mail us via our contact form.